I have enabled the Claim This Listing feature. The problem is that when people attempt to claim the listing what is happening is that people are setting up a WordPress Subscriber Profile. That does not have anything to do with Claiming This Listing or updating the listing information. I have checked for conflicts with other plugins, and that is not the issue. I have the most current version of WordPress (4.7.4) and have BD version 4.1.10 with all the premium modules and directory themes.
It is important in this case for the Claim This Listing to work properly. To restate the issue; The Claim This Listing function follows a path to create and edit a WP Subscriber Profile and does not include the functionality to edit the listing.
Additional Information: I have the Payment Module installed and activated however are not charging for Listings, Claiming This Listing or Featured Listing. The companies listed in this directory pay a membership fee and the directory listing is one of the benefits. So, in this case there are not any charges associated with the listings. However I do have to find a way that companies can Claim Their Listing or Edit Their Listings.
https://www.cfesa.com/directory/ This website is only on at night. During the day the domain points to the old site. The directory is not always available. Within a day or two the website will be available all the time. I have not made any customizations to the BD Plugin. I am using the No Theme BD Theme. I have all four premium themes installed however am using the No Theme. Thanks in advance for any help.
Sorry to see you having issues. The claim listing function actually only works for the users who are already logged into your website. So for this process to work, you must have registration turned on for your directory and the end user must be registered and logged into the website.
So this is by design. A listing claim refers to an ownership request from a particular user for a particular listing and in order to validate that “ownership”, BD needs to link the listing to a user. And for that purpose, registration is mandatory for this whole process. You may find more details in the documentation here:
I know this plugin works because somehow I set up a BD directory on another website last year and it turned out well. I don’t remember how I did it and I don’t remember spending this much time on it.
I have checked the box to Require Login to Post Listings. This option makes it sound as if when the box is unchecked people can Post Listings without logging in. (Which I would prefer) But it sounds as if this plugin does not work that way.
I attempted to Claim a listing myself. I clicked Claim This Listing, entered a user id and email address, clicked the link from the email, created a password and logged in. When I logged in there were only fields to update my personal profile. There were not any fields to update the listing. These are business listings not personal listings.
I logged out and the Listing of course is unedited. Is it the case that people have to log back in a second time to actually edit the listing? If so, where do they log in? I see the fields to connect a Membership Plugin, but I am not charging companies anything for this listing and do not have a membership plugin.
Next week when this goes live, people will be calling for help to claim their listings and if I cannot make it through the claim your listing process, I don’t know how anyone else will. I suspect that I do not have this set up correctly because I cannot find any path to successfully Claim This Listing. I see the button to Claim This Listing.
Do I need to make a login page so people can login if they want to claim their listing? Do I add a link to the website that points them to the /wp-admin page so they can log in? Should I change the Default User Roll in the WordPress admin area to make everyone an Editor, Author, Administrator or Contributor instead of a Subscriber? If people login and are made subscribers by default, the word Subscriber seems to imply that they are subscribing and not editing.
Hello, I did read the Docs about this Claim Your Listing module. In the previous post I asked about changing the default roll for people who log in. It turns out that if people are anything other than Subscriber they have access to all of the listings. They can edit all of the listings including other people’s listings. They can also make new listings. So that did not work. The problem is that Subscribers do not have access to edit anything except their personal profile. When a subscriber is logged in there is not any link in the admin panel to take them to their listing. That is the missing part. Subscribers do not have the ability to edit their listing. The whole purpose of editing a listing is to log in and edit the listing. What I am finding is that people can create a user id and passcode and log in and update their personal profile but still are not able to edit their listing. I am thinking that there was a recent WordPress update and possibly the Claim Your Listing does not work with the newer version of WordPress. I have version 4.7.4
If it is the case that Claim Your Listing does not work with the new WordPress then it seems there would be many people posting here about the issue. Since I am the only one, that is probably not the case.
Has anyone written down a step by step procedure for people to claim their listing when the payment part is set to zero. I don’t charge people on this directory. Either I do not understand how people can claim the listing or I have set it up incorrectly and as a result it is not possible for people to claim their listing.
What else could I have done incorrectly that led to this result?
Thanks for all of your help so far.
If you have turned on “registration” for your directory then every new user needs to first register before submitting a listing. We use the default WP login/registration function, so once a new user registers, they would get their login information in an email, like any other WP user. They will only see the WP backend on the first login after the registration but that too can be avoided by using a login redirect plugin on your website. Other than that, you may also use some 3rd party login solution (such as sidebar login plugin) to help your users easily log into the website.
For an already registered user, they simply need to log into the website from the front end and they should be able to easily edit or claim a listing from the front end.
I am going to need help with this. The Directory is working great except for the Claim Your Listing part. I have spent many hours and have had others help. It appears there lacks a combination of settings that enable the Claim Your Listing to function. What happens is that either people claiming their listing have access to most of the WordPress administration panel, or they don’t have access to anything except to edit their profile. Then after editing their profile and logging out there is not any place for them to log back in. We have set up demo listings, used various email addresses and proceeded to attempt to claim a listing. Right now if someone tries to claim a listing they are actually claiming the whole website. They can add events to the calendar, edit pages, change themes, whatever they want. they have access to the whole business directory. They can edit or create any listing they want.
There must have a way to make this work. How does this get fixed?
First of all, you should check and make sure your users have “subscriber” role because admin/author/editor etc. roles have more access to the options you’ve mentioned. A subscriber level user should not be able to do much from the backend panel. Here is what you can try testing:
– setup a subscriber level user
– log into the website as that user and then go to the website frontend
– Go to the directory page and then try claiming a listing (while being logged in as subscriber)
See what happens next. If you are able to successfully submit your claim being on the website frontend then the plugin is working correctly.
If it again takes you to the backend and does not allow you claim a listing then something is wrong and you may try a conflict test to see if that tells anything.
Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue:
Not sure what it may yield, but its a good step to start troubleshooting with. Please let me know what you find.
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