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If you have a current account or a bug report, please open a ticket. If you have questions about the free version of Business Directory, please post in the WordPress.org forum and our team will respond there.
BD premium themes are actually ready made solutions to give a stylish look to your Business Directory. We currently do not have the option to change layout, colors or other such aspects from the theme settings so this is something that would either require custom CSS (https://businessdirectoryplugin.com/support-forum/faq/how-to-use-custom-styles-with-bd-2-1/) or template customization for more advanced changes to the layout.
ROADSTOP seem to be using Business Card Theme but it is possible that they've made other customization too. If you’re not comfortable with these, you’ll probably want to hire someone to help you make those changes. If you need help, there are a few great resources to help you out here.
2) Codeable, which has WordPress expert developers available for short-term projects: https://codeable.io/
3) The last option would be hiring a developer on Upwork (formerly known as oDesk) to help out if you think this is beyond your current skill set. http://upwork.com There’s a lot of decent folks on there as well.
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