I have recently purchased the elegant grid premium theme and the data which is located in the Wordpress description area is not showing, also all embedded videos are showing as links rather than embedded videos. Please, could someone help with theme configuration as I am at a loss to why it is not displaying correctly? I have already checked with Frederic Gilles support as this is a Joomla to WP migration and they have confirmed it is a theme issue, not a migration issue as I have the same problem when I create a brand new listing.
website is on a temp domain http://yourembuild.co.uk
Many Thanks in advance!
Hi there, the WP version is 5.2.3 Business Directory Plugin is 5.5.10 and Elegant Grid 1.0.3. The php is 7.1.
Thanks for this information. It is possible that you have some conflicts at your hands so I’d suggest ruling out any conflicts first. Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue:
Failing that, please provide admin credentials and we’ll take a direct look ASAP. We need the following information to debug the issue:
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address
Contact us here with that info and a link to this forum thread:
OK great. I’ve checked and apparently, we have not received any email from your email address or anyone named Michael since Sept 30. Can you please resubmit your request using the Contact Form:
Thank you so much!
The email will have come from [email protected] I am Michaels Business partner.
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