I’m getting an error when I try to import a zip file of images with my csv file. I am able to import just a csv file successfully but am needing to import images as well.
I have tried disabling all plugins and this did not fix the issue
I have tried switching themes and this did not fix the issue
I tried disabling both plugins and changing theme and this did not fix the issue
Here is the error I get:
A fatal error occurred during the import. If connection wasn’t lost during the import, please make sure that you have enough free disk space and memory available to PHP. Check your error logs for details.
From my error log I am seeing this: Timeout waiting for output from CGI script
Sorry to hear about this issue. What version of WP, PHP and BD plugin do you have? And are you on a shared hosting?
Under the BD Import settings, what value have you selected for “Number of listings imported on every cycle” option? I’d suggest you try reducing the import batch size to 5 or 1 and then re-attempt. This will result in a longer batch import time, but might increase the chance of success on shared hosting platforms and other resource-constrained servers.
You can also try contacting your hosting to get the PHP memory limit and max_execution_time increased to see if that helps. Let me know, thanks!
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