Sorry to hear about this. What version of WP and BD plugin do you have? And do you have the Featured Levels Module installed as well?
Regarding your other question, we recommend using custom CSS to do basic tweaks like fonts, spacing and colors. Here is an article about how to use custom CSS with Business Directory in a way that doesn’t get overwritten on upgrade of BD:
Thanks for this information. Are you also using the Featured Levels Module? I’m asking because it has an option to restrict listing details view based on fee plans.
If you’re not using the Featured Levels Module, can you please tell what exactly happens when you click the view button? Do you see any error? Supporting screenshots or links would help here.
Thank you for your reply.
As a matter of fact I am not using Featured Levels Module. And when I hit the VIEW button, it takes me to a clear page with not error message or text.
I would invite you to click on the following link and then click on a name or view button to see where it goes:
Thanks for the link. That was really helpful and I can see what you’re talking about. Have you modified the plugin or the permalink structure in any way?
To me, it looks like a result of some conflict so I’d suggest running a conflict test first. Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue:
Please let me know.
Thank yo for the link and suggestions. As a matter of fact, I do not have any other plugins other than BD. I also switched my theme back to a default one (Twenty Ten) but the problem still existed. However, the theme and BD Plugin used to work perfectly with no conflict.
After switching the theme, the “Business Directory” button has been disappeared and I couldn’t add it to menus. In fact, in the back-end setting it is included in the menu but in the front-end it doesn’t show up.
As a last question: what time-zone are you guys working at?
Sorry, are you saying the “Business Directory” button disappeared after switching to the default theme?
What theme are you using for your WordPress website? Could you please share a screenshot of your current WP Permalink Settings as well as the BD plugin Permalink settings? (use https://imgur.com/)
Our working hours are flexible but you can always expect a response within 24 hours on any day.
Fortunately, I managed to have the “Business Directory” button back to menus.
But I’m still struggling to find a reason why the listings “VIEW” page do not show up.
Here’s a screenshot of my WP permalink setting, however I have not changed it since the beginning:
I hope you guys answer me back over the weekend too.
Thank you so much for your constant support.
Thanks for sharing this information. I’ve tested this on my end using the same version and permalink settings but couldn’t reproduce this behavior. I think it would be best if we take a direct look here. We need the following information to debug the issue:
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address
Contact us here with that info and a link to this forum thread:
Yes, kindly share the login information and we’ll take it from there:
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