I’m trying to update the Business Directory Plugin – Ratings Module in WordPress but it won’t update. I click Update Now and it seems to work but then a couple of minutes later there is the same update again. I tried doing this a few times but the update always shows up again. It’s from version 5.0.6 to version 5.1. The Ratings Module license key is still valid also. Even if I could get a copy of the update I can update it manually. If anyone can help I’d appreciate it.
Thanks for that information. Please contact us directly with your payment information (e.g. PayPal email used to purchase the modules) to get a copy of the updated module and then try installing/activating again:
Please do let me know if you still notice any problems.
You guys ALWAYS ask the same thing — tell me about your system. Then you follow with — can you open a ticket with support.
Why am I on this forum? I’m here to learn. If a user CANNOT update, I want to know why. I would argue that ALL of your clients want to understand the issue AND the resolution. Can you PLEASE PLEASE PLEASE start posting solutions here? Even better, you might want to open a Slack channel where you can encourage your client base to help each other (cutting down support tickets).
I understand your frustration and I’m very sorry for the trouble. While I do understand and agree with you that keeping things open here on this forum is beneficial for everyone, there are unfortunately certain cases where we need to look at things directly or take the conversation offline to investigate the issue further. For example, in this case, there might be a problem with your licenses which we need to fix and for that, we would require your purchase information to be sent directly to us (which is a much safer method).
As for posting the resolution, sometimes we do post publicly but often times, we convey our messages directly to the clients and some of them even post the solutions here on this forum on their behalf for other users. You can do the same if you like. But that said, I will be sure to discuss your suggestion with the team so we can possibly improve this process for future. Thanks for your input!
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