Normally we respond to emails Monday-Friday within 24 hours of receiving them. We usually answer emails from 8am to 5pm, US/Mountain Time (UTC -6 or -7). If you've emailed us outside of that window, we'll get back to you shortly.
If you reached us on a weekend–we'll definitely reply by Monday.
We work hard on making sure you're successful with Business Directory Plugin! Here's a picture of our team in action:

Business Directory Support: A Typical Day
Thanks for being patient!